Observe the service the store provides to customers while they are checking out. Use the questionnaire here to record your observations then write a two-page report on your statistics.

Question 1:Observation Study

Visit a store (grocery or major retail store) and spend at least two hours there during the peak period. Observe the service the store provides to customers while they are checking out. Use the questionnaire here to record your observations.

Important: Be sure to speak with the store manager and obtain permission to conduct research on the store premises before proceeding with your research and data collection.

Write a two-page report on your statistics. Can you see a pattern in the observations? If yes, why do you think that pattern exists? Give possible reasons for your findings. Apply APA standards for writing style, spelling, and grammar.(get observation study)
Questionnaire
Store___________
Location________
Date___________
Time___________
Pleasant greeting on moving to your place at the checkout yes no
Too few checkout counters yes no
Long wait line yes no
Cashier: Quick and efficient yes no
Cashier: Friendly and pleasant yes no
Used self checkout yes no
Purchases packed quickly yes no
Bags provided were flimsy yes no
Bags provided were attractive yes no
Offer made to carry your bags to your car yes no
Other facts______________________________________________________

Observe the service the store provides to customers while they are checking out. Use the questionnaire here to record your observations then write a two-page report on your statistics.