Please see the attached document for the instructions.
For part 1 read the STAR feedback model case study and discuss the importance of feedback and whether the feedback received by the interviewee is positive or negative. Please include the STAR framework that I made after conducting the interview. The STAR feedback case study will provide the context for the mexrt two parts of the report.
STAR feedback model in the words of the interviewee- Case study.
Situation- I worked at an event management company where my father was the manager, and I was given an opportunity to work on an event and organise the event. It was my first time organising an event of this size and I was given this work to prove that I am capable to work in this line of business.
Task- Because I was so eager to make a good impression on our new customer, I decided to put up a proposal that guaranteed the job would be completed within the allotted time and at a lower cost than they had anticipated. The customer expressed their happiness and eagerness to hire us for the task. However, as the project progressed, it became abundantly evident that we would not be able to complete it in the shorter amount of time that I had recommended.
Action- In an effort to impress, I had been excessively optimistic and had made more promises than I could keep, and as a result, my firm was forced to provide a discounted fee to compensate for the delay. I was required to apologise to the customer (as well as to my manager) and acknowledge that I was in the wrong.
Result- I was taught that it is far better to be realistic and honest from the very beginning rather than to overpromise and underdeliver, and it is one of the most important lessons I have taken away from this experience. That is one mistake that I will never, ever repeat. Now, I use the strategy of offering prudent pledges to customers, and then I delight them when the task is completed sooner or under budget.
Feedback from the manager that impacted the result of the case study. ( the most important feedback ever received by the interviewee from his manager)
“Even though the outcome wasn’t what we wanted, I really appreciate you going the extra mile to complete the project on time. With a bit more time and effort, I believe we can win this next time. Also, you don’t have to lie to yourself and others to prove a point, there’s still a long way to go and a lot to learn and you’ll get there one day. Just be honest and if you ever need help, we’re always here.”
For part 2 analyse the cast study in part 1 and discuss how it relates to Blake and Mouten’s Leadership grid and compare-contrast it with other relevant theories to provide a critical analysis of your case study. Analyse how the feedback given by the manager relates to the leadership grid and theories.
For part 3 Provide a metaphor for the role of feedback as it emerged in your interview and outline the “where to from here” recommendations to the organization,
feedback giver and or/feedback receiver
Please go through the marking rubric, the attached document for further clarification and message me if needed.