Working through Technology and People Problems at Child’s Play Toy Company
BOOK: Customer Service Skills for Success
Author: Robert Lucas
From the behavioral style information in the chapter and other subjects discussed in this book, what do you think is causing the complaints being made?
What system changes would you suggest for Child’s Play? Why?
What can you do at this point to solve the problem?
What primary behavioral style is Ms. Sakuro exhibiting? What specific strategies should you use to address her behavior?