1.Provide a thorough, thoughtful summary of the key points addressed in the resource you located.
2.What did you learn from this resource and why did you find it helpful and relevant to the course? Provide a detailed and reflective response.
3.Before this module had you heard of the concept of the services-cape and did you think about how the physical environment of a restaurant impacts the guest experience as much as you thought about how the food and service impacts the guest experience? Why or why not?
4.Can you think of a time when an aspect of services-cape negatively or positively impacted your experience at a restaurant? Discuss your own experience as well as what aspects of services-cape impacted the experience and how the services-cape affected your desire to stay and return or leave and not return