In the transcripts provided for the final project case study, many legal risks occur through the actions of the characters.
Based on the readings for this module, what laws are applicable in this situation and how are they applicable? Support your response with specific examples.
Additionally, who should be accountable for the potential legal failures in this scenario? How can the supervisor and call center manager create a culture of accountability?
Your paper should include these critical elements:
Identification of applicable laws with supporting examples
Identification of accountable audience (individuals/parties)
Recommendation of strategies the call center can use to create cultural accountability