Bad-News Message Assignment


Bad-News Message Assignment

Most effective bad-news messages contain a variety of components. Indirect bad-news messages contain the following components in this order: greeting, buffer, rationale for the bad news, the bad news, an expression of concern, an explanation of impacts on the bad-news recipients, possible solutions and a focus on the future, an expression of goodwill, and a closing.

Assignment Instructions:

Assume the role of Tom Coburn, CEO of a document processing company. Nearly six months ago, you and the senior leadership realized that, through tax breaks and leasing costs, the company could save significantly by moving the location of your headquarters. By informally talking to many of the employees, you found deep resistance to the idea of moving. You formed a committee charged with identifying a new location for headquarters and recommending policies to avoid as much disruption as possible to the lives of the employees. Ultimately, the committee strongly recommended moving to Gaffney, a city about 40 miles away from the current headquarters, due to savings. The committee also provided many recommendations for making the move easier for employees.

Create an indirect bad-news message that will be delivered in person to the employees, discussing the move to Gaffney.

Attach your file to the Assignment, or type in text to complete the Chapter11 Assignment.


More effective Indirect Bad Message structure 8-9 concepts, as noted in Chapter 11 = 8-10 points.

Less effective Indirect Bad Message structure 5-7 concepts, as noted in Chapter 11 = 4-7 points.

Less than 5 Indirect Bad Message concepts as noted in Chapter 11 = 0-3 points.